SHIPPING AND RETURN POLICY
Most orders are usually shipped on the same or next business day of the day the order is placed. However, some orders may require additional processing time and may not ship on the same or next business day. The shipping method that you select when placing an order (Standard , 2 day shipping ) indicates the transit time with UPS only and is not a guarantee that the order will be delivered in 1, 2, or 3 days from the date of the order. All orders totaling $100.00 or more will be shipped with an option to require a signature from the recipient upon delivery. Any change to the delivery method, delivery options, address change or correction, or any other modification that will require carrier’s intervention, may incur an additional $15.00 per incident or request and will need to be paid in advance prior to initiating the change by Arsenal-Apparel LLC.
Apparel Return & Refund Policy
If you are not completely satisfied with your Arsenal apparel, we will gladly refund your money (minus shipping fees) to your original method of payment. Returns must be received within 30 days of receipt of order.
To Qualify for a Refund
You must have placed your order online at www.arsenal-apparel.com. Products ordered from authorized retailers must be returned to the retailer for a refund or exchange.
Items Must Meet the Following Criteria
All Arsenal tags must be attached in the original position. Merchandise must be unworn, unused and in perfect, resellable condition. Items must be free of dirt, dust, pet hair, lint, deodorant marks and household odors (including cigarette smoke and perfume). Packaging, if any, must be in excellent condition.
Final Sale Items
Final Sale items are NOT eligible for a refund. If you are unsure if your item is a Final Sale item, please contact us before you return your item. Any Final Sale items will be returned to customer at the customer’s expense.
If You Need A Different Size
If you need to exchange your item for a different size, please go online and place a new order for your new size. Return your old size to us within 30 days and we will process your refund to your original method of payment within 5 business days of receiving your item(s).
Please ship returns to:
Arsenal Apparel LLC
Attn: Apparel Returns
4395 West Post Road, Suite #300
Las Vegas, NV 89118
All returns must be pre-authorized by Arsenal Apparel LLC. Customer is responsible for return shipping.
All shipping fees are non-refundable.
Arsenal Apparel LLC reserves the right to refuse a refund based on the condition of returned item(s) .